Case Studies  /  Big Storage

Proactive Monitoring That Cut False Alarms By 98%.

Big Storage is one of South Africa's premier providers of modern, secure self-storage. They wanted security that was proactive rather than reactive, identifying threats and engaging before an incident escalates, not simply responding after the fact.

98%
Fewer false alarms
4
Facilities monitored
0
Downtime in transition
Big Storage self-storage facility
01The challenge

From Reactive To Proactive

Big Storage's previous systems were slow to notify and lacked any real-time engagement. To protect their brand and their customers, they needed a monitoring partner that could act in the moment:

  • 24/7 monitoring across every facility, including a new Cape Town CBD location.
  • A seamless onboarding process with no disruption to live sites.
  • Instant escalation to key holders the moment suspicious activity is detected.
  • A stronger brand reputation for safety and reliability.
02The solution

One Platform Across Four Sites

Aspeiro deployed proactive off-site CCTV monitoring across Big Storage's three existing facilities and the new Cape Town site, built on a single integrated platform:

  • CCTV and access-control systems combined into one monitoring platform.
  • AI-enabled detection, with operators escalating based on site-specific protocols.
  • A zero-downtime transition and seamless onboarding.
  • Customised standard operating procedures, compliant with South African requirements.
03The results

Numbers And Day-To-Day Experience

The proactive model changed both the numbers and the day-to-day experience for the Big Storage team:

A 98% reduction in false alarms.
Enhanced operational focus for Big Storage management.
Strengthened customer assurance through proactive security messaging.
Partnering with Aspeiro has been one of the simplest and most impactful decisions we've made. Their setup was seamless, and their team is consistently proactive.
MMMatthew MogaleGeneral Manager, Big Storage

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